Join As Social Media, Customer Support Associate At Stripe | Apply Now
Job Overview:
| Company | Stripe |
|---|---|
| Job Role | Social Media, Customer Support Associate |
| Job ID | 7962437 |
| Work Location | Bengaluru |
| Work Mode | Office |
| Job Type | Full-Time |
| Experience | 2 – 5 years |
| Qualification | Any Graduate |
| Salary | Not disclosed |
| Shift | 9 hour shifts between 6am and 10pm |
| Careers Page | stripe.com |
Skills: Social Media Support Customer Support Problem Solving Communication Process Improvement
Join Stripe as a Social Media Customer Support Associate in Bengaluru!
Stripe is hiring a Social Media, Customer Support Associate for its Bengaluru office. This role involves resolving customer issues through social media platforms and helping build a brand new global team.
Who Can Apply?
- Candidates with 2 to 5 years of experience with social media support and/or resolving user issues through social media channels.
- Individuals with prior experience in customer support and external user facing operations.
- Professionals who excel in analytical thinking, problem-solving, and have excellent written and verbal communication skills.
- Candidates willing to work in an in-office environment in Bengaluru.
- Applicants willing to work a weekend day with a compensatory weekday off in lieu, within daytime shifts scheduled between 6 am and 10 pm.
About Stripe:
Stripe is a financial infrastructure platform for businesses that helps millions of companies accept payments and grow their revenue online. The company builds simple, scalable solutions to manage global money movement and support its vast network of users.
What You Will Do as Social Media, Customer Support Associate
- Social Media Support: Deliver exceptional experiences by efficiently resolving issues across social media platforms like X, LinkedIn, and Facebook.
- Escalation Management: Help resolve escalated technical product questions, coordinate executive escalations, and partner with internal teams like Comms and Risk.
- Process Improvement: Identify operational process gaps, contribute to user experience programs, and initiate continuous improvements for global scale.
Skills Required:
Support & Operations. Experience in customer support, user-facing operations, and handling social media inquiries.
Communication. Excellent written and verbal communication skills to interact professionally with users and internal teams.
Analytical. Strong analytical thinking and process-oriented mindset to identify gaps and drive continuous improvements.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on your customer support fundamentals and best practices for communicating over social media platforms like X, LinkedIn, and Facebook.
- Prepare examples from your past work experience where you successfully resolved difficult user problems or escalated issues.
- Review your written communication skills, as clear and empathetic messaging is crucial for social media support roles.
What the Listing Does Not Mention
- No salary or compensation package is mentioned in the listing.
- No last date to apply is specified.
- No exact total number of vacancies is stated.
How to Apply: Stripe
- Visit the official Stripe job page using the apply link provided.
- Review the job description and candidate requirements carefully.
- Submit your application and resume online through the Stripe careers portal.
Apply now to build a rewarding career with Stripe's global support operations team in Bengaluru.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate. See the eligibility section above for details.
Is prior experience required?
Yes, 2 to 5 years of experience with social media support or customer support and external-facing operations is required.
Where is the job located?
The job is located in Bengaluru and requires working in an in-office environment.
What are the shift timings?
Shifts are 9 hours long (including a 1-hour paid lunch break) falling between 6 am and 10 pm, and may include working a weekend day with a weekday off in lieu.
Stay safe: Stripe does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Stripe careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Stripe through the official process.
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