Join As Service Desk Associate At Accenture | Apply Now
Job Overview:
| Company | Accenture |
|---|---|
| Job Role | Service Desk Associate |
| Job ID | 14155408 |
| Work Location | Bengaluru |
| Work Mode | Office |
| Job Type | Full time |
| Experience | 0-2 years |
| Qualification | 15 years of full-time education |
| Salary | Not disclosed |
| Shift | 24×7 support with 9.5-hour rotational shifts |
| Careers Page | www.accenture.com |
Skills: Service Desk Management Incident Management ServiceNow Microsoft 365 Active Directory Hardware Troubleshooting Remote Support Customer Service
Start your IT career in Bengaluru with Accenture as a Service Desk Associate
Accenture is hiring freshers and candidates with up to two years of experience for a Service Desk Associate role in Bengaluru. You will provide Level 1 technical support and help clients resolve application and IT issues.
Who Can Apply?
- Candidates with 0 to 2 years of experience in IT Service Desk or Technical Support.
- Individuals who have completed a minimum of 15 years of full-time education.
- People ready to work from the Bengaluru office in 24×7 rotational shifts, including US/night shifts, weekends, and holidays.
About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. They help clients across more than 120 countries reinvent their businesses using technology and human ingenuity.
What You Will Do as Service Desk Associate
- Level 1 Technical Support: Provide L1 support through the IT Service Desk by assisting users in troubleshooting and resolving technical problems efficiently.
- Ticket Management: Log and document all client interactions, issues, and resolutions accurately in the ITSM tool.
- Client Communication: Engage clients primarily through voice support, along with email, chat, and remote desktop tools, ensuring high customer satisfaction.
- Team Collaboration: Work closely with team members to improve service delivery and adhere to Service Level Agreements (SLAs).
Skills Required:
Technical Tools. Knowledge of ITSM tools such as ServiceNow, BMC Remedy, and Microsoft 365 applications.
Support & Troubleshooting. Ability to handle incident management, Active Directory, and general hardware and software troubleshooting for remote users.
Soft Skills. Strong verbal and written communication skills with a neutral accent and a customer-first approach under pressure.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on basic hardware, software, and Microsoft 365 troubleshooting concepts.
- Familiarize yourself with IT Service Management (ITSM) tools like ServiceNow and ticketing lifecycles.
- Practice your verbal and written communication skills to ensure you can handle voice and chat-based support professionally.
What the Listing Does Not Mention
- No salary or compensation package is mentioned in the posting.
- No specific application end date or deadline is stated.
- No application fee details are needed as Accenture does not charge fees for hiring.
How to Apply: Accenture
- Click on the apply link to visit the official Accenture careers page.
- Review the full job details and ensure you meet the educational and shift requirements.
- Submit your application and complete your profile on the candidate portal.
Prepare your resume and apply early through the official portal to grab this IT support opportunity.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: 15 years of full-time education. See the eligibility section above for details.
Can freshers apply for this role?
Yes, freshers with 0 years of experience and meeting the educational criteria can apply.
What is the work location?
The job is based out of Accenture's Bengaluru office.
What are the shift timings?
It is a 24×7 support role with 9.5-hour rotational shifts, including US/night shifts, weekends, and Indian public holidays.
Is coding required?
The job focuses on IT Service Desk support, ticket management, and troubleshooting rather than software coding.
Stay safe: Accenture does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Accenture careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Accenture through the official process.
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