Join As Technical Support Engineer II At Zeta | Apply Now
Job Overview:
| Company | Zeta |
|---|---|
| Job Role | Technical Support Engineer II |
| Work Location | Bangalore |
| Job Type | Full-time |
| Experience | 3+ years |
| Qualification | B.Tech / B.Sc / BCA / BE |
| Salary | Not disclosed |
| Careers Page | www.zeta.tech |
Skills: SQL APIs Linux Postman Kibana Splunk Grafana Payment Processing
Join Zeta as a Technical Support Engineer II in Bangalore
Zeta is hiring a Technical Support Engineer II for its WIN Meridian team in Bangalore. If you have experience in enterprise SaaS or banking technology, this is your chance to build the future of banking.
Who Can Apply?
- Hold a Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, or a related technical field.
- Have 3+ years of overall experience in technical support or product operations.
- Possess at least 1+ year of relevant work experience supporting enterprise-level SaaS or banking technology products.
- Have a strong understanding of payment cards and payment transaction processing workflows.
- Are proficient in SQL and comfortable working with APIs and log analysis tools.
About Zeta:
Zeta is a next-generation banking technology company providing cloud-native processing and core banking platforms for issuers globally. Backed by major investors like SoftBank Vision Fund and Mastercard, Zeta empowers financial institutions to modernize their infrastructure.
What You Will Do as Technical Support Engineer II
- Customer Support & Issue Resolution: Act as the primary technical contact for customer issues, delivering prompt support via email, phone, and ticketing systems while triaging incoming requests.
- Product Configuration & Maintenance: Configure, maintain, and troubleshoot Zeta’s product suite to support seamless client onboarding and sustained operational performance.
- Technical Operations & Log Analysis: Execute SQL queries, manage payment transaction workflows, and analyze system logs using tools like OpenSearch, Kibana, Splunk, and Grafana.
- Cross-Functional Collaboration: Work closely with engineering, product, and QA teams to investigate and resolve complex technical challenges while ensuring clear communication.
Skills Required:
Technical Operations. Hands-on experience with SQL queries, API testing using Postman, and navigating Linux/Unix environments.
Monitoring & Analysis. Proficiency in analyzing system logs and troubleshooting using tools like Kibana, OpenSearch, Splunk, and Grafana.
Soft Skills. Strong problem-solving abilities, customer-oriented mindset, and excellent communication skills for stakeholder management.
Basic Qualifications:
- Bachelor's degree in Computer Science, IT, Electronics Engineering, or related field
- 3+ years of overall technical support experience
- 1+ year supporting enterprise SaaS or banking technology
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on your Linux and Unix command-line troubleshooting skills.
- Practice writing and optimizing SQL queries, particularly in PostgreSQL.
- Familiarize yourself with API testing and troubleshooting using Postman.
- Review log analysis tools like Kibana, OpenSearch, Splunk, and Grafana.
What the Listing Does Not Mention
- No salary or package is mentioned.
- No last date to apply is given.
- Work mode (office/remote) is not stated beyond the Bangalore location.
How to Apply: Zeta
- Click the apply link to visit the official Zeta careers portal.
- Review the job description and requirements thoroughly.
- Submit your application along with your updated resume.
Do not miss this opportunity to work with cutting-edge banking tech at Zeta. Apply today!
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: B.Tech / B.Sc / BCA / BE. See the eligibility section above for details.
What is the experience required?
3+ years of overall experience with at least 1+ year in enterprise SaaS or banking tech.
Where is the job location?
Bangalore.
What is the employment type?
Full-time.
Is on-call support required?
Yes, you will participate in on-call rotations for continuous support coverage.
Stay safe: Zeta does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Zeta careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Zeta through the official process.
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