Join As AHS Specialist At Amazon | Apply Now

Join As AHS Specialist At Amazon Hyderabad | Apply Now

Job Overview:

About the Amazon Company:

Looking for self-starters with a passion for e-commerce, eager to expand their retail skillset and help shape the way third-party Sellers work with Amazon. Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon’s total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and third-party business partners (Sellers). The focus is on providing world-class support to Sellers on the Amazon platform. The goal is to predict the Seller’s needs before they recognize they may have a problem and provide solutions to help third-party business partners better serve their customers.

Position Description:

The AHS Specialist position relies on judgment to plan and accomplish goals, working under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. Successful Specialists will have high degrees of soft-skills, the ability to empathize with others, and the capability of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. Candidates should be analytical and customer service-oriented with a keen eye for details and identifying problem statements that hamper the seller experience.

Key Job Responsibilities at Amazon:

• Meet predetermined and assigned productivity targets and quality standards.
• Achieve quality (quality audits) while maintaining productivity (tasks per hour).
• Consider the impact these goals have on the Seller, the Buyer, and the Company.
• Work in accordance with SOPs to provide consistent and excellent Seller experience on each contact.
• Understand and apply knowledge on complex issues, using directly related tools, SOPs, blurbs, and workflows.
• Perform tasks not guided by established policies and procedures.
• Leverage appropriate tools and applications to dive deep into investigation issues using data. Demonstrate flexibility to transition within queues.
• Adhere to workflow directions.
• Proactively communicate with management for any time off requests.
• Handle every work-item as per SOP and work on tasks in FIFO order (first in, first out).
• Attend and participate in team huddles/meetings.
• Maintain a positive and professional demeanor, portraying the company in a positive light and effectively escalating sensitive issues. Represent the voice of the Seller internally.
• Participate in the development of internal communication on key process changes and contribute to translations and content reviews.

A Day in the Life: AHS Specialists provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on the best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers’ performance while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases, determining if a Seller should be enforced or reinstated.

Basic Qualifications:

• Business proficient fluency in both written and verbal English and Hindi languages.
• Education: Graduation or equivalent.
• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
• Ability to compose a grammatically correct, concise, and accurate written and verbal response.
• Strong soft skills with the ability to effectively communicate for win-win solutions.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
• Ability to maintain high levels of confidentiality and data security standards.
• Flexibility to work during bank holidays and peak periods.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Genuine and intense customer focus.
• Experience with Microsoft Office products and applications.
• Fluency in English (speaking, writing, and reading).
• Ability to maintain high levels of confidentiality and data security standards.

Preferred Qualifications in Amazon:

• Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk-related patterns.
• Problem-solving skills with the ability to recognize non-obvious patterns and analyze problems logically.
• Self-disciplined, diligent, proactive, and detail-oriented impacting time management and organizational skills.
• Proven ability to work in fast-paced, dynamic environments where decisions are made without compromising on customer experience and financial losses.
• Capable of learning and sharing knowledge in a global environment.
• Flexibility to work overtime hours as per business requirements.
• Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox.

Additional Information:

• Shifts: Rotational (24*7 shift environment with shifts changing every 3-4 months).
• Weekly Off: Rotational two-consecutive days off (5-day working week with 2 consecutive days off, changing every 3-4 months).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How to Apply:

Apply Now!! – Interested Candidates can apply from here.. (it will redirect to official page)

Kindly once read official notification before applying by above given link

Disclaimer: Please note that this job post is for informational purposes only. All applications and inquiries should be directed to Amazon careers through official application process.

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