Join As Soft Skills Trainer – CRT At HP | Apply Now
Job Overview:
| Company | HP |
|---|---|
| Job Role | Soft Skills Trainer – CRT |
| Job ID | 3170083 |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | Office |
| Job Type | Full time |
| Experience | 3+ years |
| Qualification | Any Graduate |
| Salary | Not disclosed |
| Careers Page | www.hp.com |
Skills: Soft Skills Training Facilitation Coaching Communication PowerPoint Excel Customer Service Call Monitoring
HP is hiring Soft Skills Trainers in Bengaluru to coach and shape customer support teams!
HP has opened a full-time position for a Soft Skills Trainer to support their Customer Resolution Training program in Bengaluru. If you have experience in communication coaching or contact centre training, this is a great chance to grow your career.
Who Can Apply?
- Hold a Bachelor's degree in any discipline from a recognized institution.
- Have 3 to 6 years of relevant experience in soft skills training, communication coaching, or learning and development.
- Candidates with background in customer support, BPO, contact centre, or customer experience environments are preferred.
- Possess strong verbal and written communication skills with the ability to engage diverse audiences.
- Proficiency in PowerPoint, Excel, and standard virtual training tools.
About HP:
HP Inc. is a global technology leader focused on creating solutions that make life better for everyone everywhere. Through its innovative portfolio of personal systems and printers, HP empowers people across the world to bring their ideas to life.
What You Will Do as Soft Skills Trainer – CRT
- CRT Soft Skills Training & Facilitation: Deliver structured training on active listening, empathy, customer-centric communication, de-escalation techniques, and effective call handling using role-plays and simulations.
- Agent Coaching & Performance Improvement: Conduct individual and group coaching sessions, review customer interactions, provide actionable feedback, and perform mock-call evaluations to build agent readiness.
- CRT Program Execution: Prepare session plans, facilitator guides, and assessment materials while maintaining accurate records of attendance, learner progress, and program reports.
- Quality & Business Collaboration: Partner with Quality and Operations teams to analyze customer feedback, identify recurring communication gaps, and participate in call calibrations.
- Learning Effectiveness & Reporting: Measure training impact through assessments and facilitator observations, preparing regular updates on performance gaps and improvement opportunities.
Skills Required:
Training & Facilitation. Experience in delivering interactive learning sessions, adapting methods to learner profiles, and using role-plays to reinforce concepts.
Coaching & Assessment. Ability to conduct mock calls, provide constructive behavior-based feedback, and track improvement plans for support agents.
Tools & Analysis. Proficiency in using PowerPoint, Excel, and virtual training platforms along with analytical skills to interpret quality insights.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on your facilitation techniques and learn how to make interactive learning sessions engaging for frontline agents.
- Prepare examples of how you have conducted mock calls, behavioral assessments, and one-on-one coaching in past roles.
- Understand contact centre metrics, quality feedback mechanisms, and how to translate customer service expectations into observable agent behaviors.
- Review your proficiency in using presentation and data tools like PowerPoint and Excel to track training progress and reports.
What the Listing Does Not Mention
- No salary or compensation package is mentioned in the listing.
- No last date to apply is specified by the company.
- No information regarding shift timings or remote work options is stated.
How to Apply: HP
- Click on the official apply link provided below to view the job posting on HP's official careers site.
- Review the job description and requirements thoroughly.
- Register or log in to your Workday account on HP's job portal.
- Fill out the online application form with your personal and professional details.
- Upload your updated resume and submit your application before it closes.
Do not miss this opportunity to advance your career in learning and development with a global tech leader like HP.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate. See the eligibility section above for details.
Can freshers apply for this role?
No, this role requires 3 to 6 years of experience in soft skills training or learning and development.
Where is the job location?
The job is located in Bengaluru, Karnataka, India.
What is the job type?
This is a full-time, intermediate-level corporate position.
Is any application fee required?
No application fee is mentioned for applying through the official HP careers portal.
Stay safe: HP does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official HP careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to HP through the official process.
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