Join As Technical Associate – Service Desk 5A At Genpact | Apply Now
Job Overview:
| Company | Genpact |
|---|---|
| Job Role | Technical Associate – Service Desk 5A |
| Job ID | JR10031679 |
| Work Location | 1401-G-India: 14-45, Uppal, STPI, Hyderabad |
| Work Mode | Office |
| Job Type | Full-Time |
| Experience | Freshers / Experienced |
| Qualification | B.E / B.Tech / IT / CS Degree |
| Salary | Not disclosed |
| Shift | Rotating (India) |
| Careers Page | genpact.wd108.myworkdayjobs.com |
Skills: Windows Mac OS Active Directory Microsoft 365 Basic Networking IT Service Desk
Launch your IT career with Genpact in Hyderabad
Genpact is hiring freshers and experienced professionals for the Technical Associate – Service Desk role in Hyderabad. Join a leading advanced technology solutions company and help global enterprises solve complex IT challenges.
Who Can Apply?
- Graduates with a Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
- Freshers and experienced candidates who are ready to work in rotating shifts in India.
- Candidates with advanced English language proficiency (C1 level).
- Individuals who possess basic technical knowledge in Windows, Mac, and networking.
About Genpact:
Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. Powered by a team of over 140,000 thinkers and problem-solvers, the company provides innovative solutions to help the world's leading enterprises transform how they run.
What You Will Do as Technical Associate – Service Desk 5A
- Technical Support: Provide first-level technical support via phone, chat, and remote support tools.
- OS Troubleshooting: Troubleshoot Windows and Mac operating systems, laptops, desktops, and peripherals.
- Active Directory Tasks: Support Active Directory tasks such as password resets and account unlocks.
- Software & Network Support: Handle Office 365, Outlook, and Microsoft 365 related issues alongside basic network troubleshooting.
- Incident Management: Log, categorize, track, take ownership of, and resolve incidents and service requests from creation to closure while escalating unresolved issues.
Skills Required:
Technical Support. Knowledge of operating systems, hardware peripherals, and remote support tools.
Software Tools. Familiarity with Microsoft Office 365, Outlook, and Active Directory administration.
Professional Skills. Strong English communication skills with an agile mindset for IT service desk operations.
Basic Qualifications:
- Bachelors in Computer Engineering
- Bachelors in Database Management
- Bachelors in Information Systems
- Bachelors in Information Technology
- Bachelors in Network Engineering
Preferred Qualifications:
- Certified Cloud Security Professional (CCSP)
- Certified Information Systems Security Professional (CISSP)
- CompTIA Security+
- ISO 27001 Lead Auditor
- Microsoft Certified: Azure Security Engineer Associate
Benefits:
- Hands-on experience and mentorship
- World-class learning opportunities
- Work in a values-driven, inclusive culture
Why Genpact?
Join 140,000+ bold thinkers and problem-solvers at Genpact, where you can drive innovation, accelerate your career, and solve real-world business challenges.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on basic troubleshooting steps for Windows and Mac operating systems.
- Revise fundamental networking concepts and Active Directory tasks like password resets.
- Practice your communication skills to meet the advanced C1 English proficiency requirement.
- Understand common IT service desk ticket logging and escalation procedures.
What the Listing Does Not Mention
- No salary or compensation package is stated in the job posting.
- No last date to apply is mentioned in the listing.
- No specific total vacancy count is provided.
How to Apply: Genpact
- Click on the official apply link provided below to visit the Genpact careers page.
- Review the job description and requirements carefully.
- Sign in to your Workday account or create a new profile.
- Fill in your personal and educational details and upload your updated resume.
- Submit your application online.
Build your tomorrow and take your tech career up with Genpact.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: B.E / B.Tech / IT / CS Degree. See the eligibility section above for details.
Can freshers apply for this job?
Yes, the experience level section explicitly lists freshers alongside experienced candidates.
What is the work location?
The job is located at Uppal, STPI, Hyderabad.
What is the work shift?
The position requires working in a rotating shift in India.
Is there any application fee?
No, Genpact does not charge fees to process job applications.
Stay safe: Genpact does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Genpact careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Genpact through the official process.
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