Join As Associate Technical Support Engineer At Salesforce | Apply Now
Job Overview:
| Company | Salesforce |
|---|---|
| Job Role | Associate Technical Support Engineer |
| Job ID | JR356515 |
| Work Location | Hyderabad |
| Work Mode | Office |
| Job Type | Full time |
| Experience | Freshers / Upto 12 months |
| Qualification | B.Tech / B.E. / BSc / BCA / IT |
| Salary | Not disclosed |
| Shift | 24/7 support model (rotating shifts) |
| Careers Page | www.salesforce.com |
Skills: Technical Support Customer Handling Voice Support Problem Solving Cloud Applications Communication
Start your tech career with Salesforce in Hyderabad!
Salesforce is hiring freshers and early professionals for the Associate Technical Support Engineer role in Hyderabad. Join the Global Voice Support team and help global clients succeed using cutting-edge cloud and AI tools.
Who Can Apply?
- Freshers and candidates with up to 12 months of experience in voice support, IT/product support, or customer handling roles.
- Graduates with a Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Candidates with fluent verbal and written communication skills in English.
- Individuals willing to work flexibly across any shift in a 24/7 support model.
- Applicants with a strong curiosity for AI-driven tools and automation.
About Salesforce:
Salesforce is the world's #1 AI CRM, helping companies connect with their customers in a whole new way. Through innovative cloud technologies and AI agents, Salesforce empowers businesses to drive success and transformation globally.
What You Will Do as Associate Technical Support Engineer
- Frontline Technical Support: Deliver exceptional support via phone, email, or chat to global Salesforce clients.
- Best Practices Guidance: Advise users on user management, data management, reporting, and dashboards.
- Case Documentation: Track and maintain all client interactions and case documentation accurately within Salesforce.
- Process Improvement: Proactively suggest improvements using AI or automation tools to reduce resolution time.
Skills Required:
Communication. Fluent written and verbal English communication for client interactions globally.
Technical Support. Aptitude for learning Salesforce Cloud applications, data management, and troubleshooting.
Automation. Curiosity about AI-driven tools and workflows to drive faster problem resolution.
Benefits:
- Global collaboration and networking opportunities
- Job shadowing and mentorship programs
- Talent development courses and resources
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on basic concepts of user management, data management, reporting, and dashboards.
- Familiarize yourself with IT customer support ticketing and professional communication over phone and email.
- Read about Salesforce Cloud applications and solutions to understand their core ecosystem.
- Highlight any problem-solving experience and your interest in AI tools during your preparation.
What the Listing Does Not Mention
- No salary or compensation package is stated in the job listing.
- No specific last date to apply is mentioned.
- No interview dates or selection rounds schedule are provided.
How to Apply: Salesforce
- Review the job description and ensure you meet the eligibility criteria.
- Click the official apply link to visit the Salesforce careers portal.
- Submit your application along with your updated resume.
- Note that Salesforce limits applications to a maximum of 3 roles within 12 months.
Do not miss this opportunity to build your career with Salesforce in the era of AI and cloud innovation.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: B.Tech / B.E. / BSc / BCA / IT. See the eligibility section above for details.
Can freshers apply for this job?
Yes, freshers and candidates with up to 12 months of experience can apply.
Where is the job location?
The job is based in Hyderabad (office-based).
Is shift work required?
Yes, this role operates in a 24/7 support model requiring flexibility across shifts.
What is the job ID?
The Job ID is JR356515.
Stay safe: Salesforce does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Salesforce careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Salesforce through the official process.
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