Join As Customer Experience Engineer, L1 At HackerRank | Apply Now

Join As Customer Experience Engineer, L1 At HackerRank | Apply Now

Job Overview:

Skills: Python JavaScript Java SQL REST APIs HTTP Debugging Troubleshooting

HackerRank is Hiring Customer Experience Engineer (L1) in Bangalore

HackerRank is actively looking for recent graduates and early-career talent for the position of Customer Experience Engineer, L1 in Bangalore. This hybrid role bridges customer problem-solving with technical debugging across platform APIs, web applications, and database workflows.

Who Can Apply?

• Recent graduates and freshers interested in technical problem-solving and software support.
• Early-career engineers with up to 3 years of relevant work experience.
• Candidates with solid coding knowledge in Python, JavaScript, Java, or similar languages.
• Applicants with an understanding of REST APIs, HTTP, web applications, and basic SQL.
• Candidates open to rotational shifts and occasional on-call coverage.

About HackerRank:

HackerRank is a leading developer skills platform used by prominent tech companies like NVIDIA, Amazon, and Microsoft to hire and upskill software talent. It evaluates technical talent based on actual skills and real-world coding capability rather than traditional credentials.

What You Will Do as Customer Experience Engineer, L1

• Investigate & Resolve Customer Issues: Handle technical inquiries and problems end-to-end, from the first ticket review through to testing and resolution.
• Technical Debugging: Inspect logs, SQL data, APIs, and authentication flows using developer tools to find root causes of software failures.
• Engineering Escalations: Create clear, structured escalation reports for software engineering teams when bugs or product defects are verified.
• Documentation & Tooling: Translate customer learnings into knowledge base articles, runbooks, and automation scripts to prevent recurring problems.
• Operational Support: Help maintain queue health, prioritize urgent tickets, and support global customers through rotational shifts and on-call schedules.

Skills Required:

Coding & Data. Solid grasp of reading and debugging code in Python, Java, or JavaScript along with SQL data querying skills.

Web Technologies. Working familiarity with REST APIs, HTTP protocols, web architectures, and browser developer tools.

Customer Communication. Clear written and verbal communication to explain complex engineering concepts simply across tickets and calls.

Basic Qualifications:

• Recent graduate or early-career engineer with up to 3 years of experience (freshers welcome).
• Strong programming fundamentals with experience reading Python, JavaScript, Java, or a related language.
• Familiarity with REST APIs, HTTP, and web applications.
• Working knowledge of SQL to review and analyze data.
• Willingness to participate in rotational shifts and occasional on-call schedules.

Preferred Qualifications:

• Experience building personal software projects, scripts, or automation bots.
• Prior exposure to logs, cloud infrastructure, observability systems, or SSO/OAuth protocols.
• Experience using AI coding assistants like Claude, Cursor, or Copilot with validation.
• Participation in hackathons, open-source projects, or software internships.

How to Prepare

Our tips, based only on what the listing asks for:

• Revise your fundamentals in Python, Java, or JavaScript and practice reading unfamiliar code.
• Understand how HTTP methods, status codes, and REST APIs operate by inspecting network calls in browser developer tools.
• Practice writing SQL queries to retrieve, filter, and inspect relational data.
• Be ready to explain personal coding projects, automations, or how you utilize AI tools like Copilot to solve problems.

What the Listing Does Not Mention

• The salary range or annual CTC is not specified in the listing.
• An application deadline or last date to apply is not provided.
• Specific college degree disciplines or minimum percentage cutoffs are not listed.

How to Apply: HackerRank

1. Navigate to the official HackerRank job posting on Greenhouse.
2. Review the job role requirements and prepare your resume.
3. Fill in the online application form with personal, educational, and professional details.
4. Provide relevant profile links such as LinkedIn, GitHub, or portfolio if available.
5. Submit your application and keep track of confirmation emails for further stages.

Applications remain open on the official job portal; interested candidates should apply early before the posting closes.

Important Links:

Frequently Asked Questions:

What qualification is required?

Required qualification: Recent Graduate / Engineer. See the eligibility section above for details.

Can freshers apply for this job?

Yes, recent graduates and freshers with strong fundamentals are explicitly encouraged to apply.

What is the work setup for this role?

The position is based in Bangalore and follows a hybrid working arrangement.

Is coding or technical knowledge required?

Yes, you need sound programming basics (Python, JavaScript, or Java), basic SQL proficiency, and understanding of REST APIs.

Does this role involve shift work?

Yes, it requires rotational shift coverage and occasional on-call availability during evenings or weekends.

Stay safe: HackerRank does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.

Source: the official HackerRank careers listing for this role.

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Disclaimer: This job post is for information only. All applications and questions should go to HackerRank through the official process.

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