Join As Social Experience Analyst At Salesforce | Apply Now
Job Overview:
| Company | Salesforce |
|---|---|
| Job Role | Social Experience Analyst |
| Job ID | JR367933 |
| Work Location | Hyderabad, India |
| Job Type | Full time |
| Experience | Freshers / Experienced (1–3 years) |
| Qualification | Any Graduate / Freshers |
| Salary | Not disclosed |
| Careers Page | www.salesforce.com |
Skills: Social Care Customer Support Sprout Social Khoros CRM Tools Communication
Kick-start your career as a Social Experience Analyst at Salesforce Hyderabad!
Salesforce is hiring a customer-centric Social Experience Analyst in Hyderabad. This full-time role involves managing frontline social media support, handling technical inquiries, and engaging with customers.
Who Can Apply?
- Freshers and experienced candidates with 1–3 years in social care, customer support, or digital engagement.
- Candidates possessing strong written communication and problem-solving skills.
- Individuals with a customer-first approach and the ability to stay calm under pressure.
- Applicants familiar with social media platforms like X, Facebook, Instagram, Bluesky, and LinkedIn.
- Candidates having basic knowledge of the Salesforce ecosystem and CRM tools.
About Salesforce:
Salesforce is the #1 AI CRM where humans with agents drive customer success together. It leads workforce transformation in the agentic era, driving innovation with core values at its heart.
What You Will Do as Social Experience Analyst
- Social Monitoring: Monitor and engage with customer posts across multiple social media platforms.
- Support and Triage: Respond to business and technical support queries, tag and triage social posts using internal tools, and escalate complex issues.
- Incident Communication: Manage executive-level escalations and publish updates and responses during incidents, crises, or service disruptions.
- Cross-Functional Collaboration: Capture and route customer and product feedback to internal stakeholders while collaborating with Support, Engineering, Comms, and Product teams.
Skills Required:
Tools & Platforms. Familiarity with social platforms and digital engagement software like Sprout Social, Khoros, and CRM tools.
Soft Skills. Strong written communication, problem-solving abilities, and a customer-first approach under pressure.
How to Prepare
Our tips, based only on what the listing asks for:
- Familiarize yourself with social care tools like Sprout Social or Khoros.
- Brush up on your written communication and crisis management strategies.
- Learn the basics of the Salesforce ecosystem and CRM tools.
- Understand customer support and ticketing workflows used in B2B SaaS environments.
What the Listing Does Not Mention
- No salary or compensation package is mentioned.
- No last date to apply is given.
- Work mode (office, remote, or hybrid) is not explicitly stated.
How to Apply: Salesforce
- Visit the official Salesforce careers page using the apply link.
- Review the job details and requirements for the Social Experience Analyst role.
- Submit your application and resume through the Workday portal.
Do not miss this opportunity to start your career with Salesforce. Apply today!
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate / Freshers. See the eligibility section above for details.
Can freshers apply?
Yes, freshers and experienced candidates can apply.
Where is the job location?
The job location is Hyderabad, India.
What is the job type?
It is a full-time position.
Are rotational shifts required?
Yes, rotational shifts or a fixed schedule based on business needs may apply, including weekends and holidays.
Stay safe: Salesforce does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Salesforce careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Salesforce through the official process.
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