Join As Customer Solution Center Rep 5 – Technical At HP | Apply Now
Job Overview:
| Company | HP |
|---|---|
| Job Role | Customer Solution Center Rep 5 – Technical |
| Job ID | 3167974 |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | Office |
| Job Type | Full-Time |
| Experience | 3+ years |
| Qualification | B.Tech / B.Sc / BCA |
| Salary | Not disclosed |
| Shift | No shift premium (India) |
| Careers Page | www.hp.com |
Skills: ServiceNow ITIL Windows macOS Networking Cloud Services Troubleshooting Team Leadership
Lead HP's Technical Service Desk Team in Bengaluru
HP is hiring an experienced technical professional in Bengaluru to lead daily service desk operations and mentor technicians. Candidates with 3 to 4 years of IT support experience are welcome to apply for this full-time role.
Who Can Apply?
- Candidates with a Bachelor’s degree in information technology, Computer Science, or a related field.
- Professionals possessing 3 to 4 years of experience in an IT service desk as a Subject Matter Expert or in technical support roles.
- Applicants with proven leadership experience in a service desk or technical support environment.
- Individuals with hands-on experience using IT service management tools like ServiceNow or BMC Remedy.
- Those familiar with Windows, macOS, networking, and cloud services.
About HP:
HP Inc. is a multinational information technology company that develops personal computers, printers, and related supplies, along with 3D printing solutions. The company provides equal employment opportunities to all individuals globally.
What You Will Do as Customer Solution Center Rep 5 – Technical
- Team Leadership: Lead and mentor a team of service desk technicians, conduct performance reviews, and guide them on technical issues to ensure SLAs are met.
- Technical Expertise: Provide hands-on support for critical incidents, troubleshoot hardware, software, and network issues, and act as an escalation point for complex problems.
- Service Operations: Drive adherence to ITIL best practices, analyze service desk performance metrics like ticket volume and resolution times, and prioritize requests.
- Customer Service: Ensure high user satisfaction through prompt communication, manage stakeholder expectations, and provide end-user training or support documentation.
Skills Required:
Technical Support. Strong knowledge of hardware, software, networking, Windows, macOS, and cloud services to resolve multi-tiered issues.
Tools & Frameworks. Hands-on experience with IT service management tools such as ServiceNow or BMC Remedy and familiarity with ITIL best practices.
Soft Skills. Exceptional communication, organizational, and leadership abilities to guide teams and manage customer expectations effectively.
Basic Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field
- 3-4 years of experience in IT service desk or technical support
- Proven leadership experience
Preferred Qualifications:
- Relevant certifications such as ITIL, CompTIA A+, or Microsoft
How to Prepare
Our tips, based only on what the listing asks for:
- Revise core troubleshooting steps for Windows, macOS, hardware, and networking issues.
- Brush up on ITIL best practices and service management lifecycle concepts.
- Prepare examples of how you have led teams or resolved complex technical escalations in previous roles.
- Be ready to discuss your experience with ITSM tools like ServiceNow or BMC Remedy.
What the Listing Does Not Mention
- No salary or compensation package is stated in the job listing.
- No application end date or last date to apply is provided.
- Details about travel requirements and relocation support are not specified.
How to Apply: HP
- Visit the official HP careers page using the apply link provided.
- Review the complete job description and requirements.
- Click on apply and submit your application along with your updated resume.
Take the next step in your IT career by leading HP's technical support team in Bengaluru.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: B.Tech / B.Sc / BCA. See the eligibility section above for details.
Is this a full-time job?
Yes, this is a full-time position.
Where is the job located?
The job is located in Bengaluru, Karnataka, India.
How much experience is needed?
Candidates need 3 to 4 years of experience in IT service desk or technical support roles.
Is coding required?
The role focuses on technical support, service desk leadership, and system troubleshooting rather than software development.
Stay safe: HP does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official HP careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to HP through the official process.
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