Join As CST – Associate – Email CST At Paytm | Apply Now
Job Overview:
| Company | One97 Communications Limited (Paytm) |
|---|---|
| Job Role | CST – Associate – Email CST |
| Job ID | 715e52dd-0a51-4ff7-be68-855112e56b99 |
| Work Location | Noida, Uttar Pradesh |
| Work Mode | Office |
| Job Type | Full-Time |
| Experience | 1-3 years |
| Qualification | Any Graduate |
| Salary | Not disclosed |
| Careers Page | paytm.com |
Skills: Email Support Grievance Handling Ticket Management Written Communication Analytical Skills
Join Paytm as CST Associate in Noida
Paytm is hiring an Associate for its Customer Service Team in Noida. This full-time role focuses on handling customer grievances and regulatory escalations.
Who Can Apply?
- Candidates with 1 to 3 years of experience in email support, grievance handling, or complaint management.
- Individuals with strong written communication and drafting skills.
- Applicants familiar with ticketing systems and queue management.
- Candidates with prior knowledge of banking, lending, or financial services are preferred.
About Paytm:
Paytm is India's leading financial services company providing full-stack payments and financial solutions to consumers and merchants. Founded by Vijay Shekhar Sharma, the company aims to bring half a billion Indians into the mainstream economy.
What You Will Do as CST – Associate – Email CST
- Grievance Management: Handle customer complaints, grievances, and escalations received through email and ticketing platforms.
- Regulatory Compliance: Manage regulatory complaints received from GRO, Nodal, Ombudsman, and other regulatory authorities while ensuring timely closure within SLAs.
- Stakeholder Coordination: Coordinate with internal business teams and lenders to obtain Root Cause Analysis (RCA) and resolutions.
- Reporting & Documentation: Prepare accurate case summaries, regulatory responses, and reports while maintaining complete documentation.
Skills Required:
Communication. Excellent written communication, drafting skills, and maintaining brand consistency in tone.
Operations. Experience working with ticketing systems, queue management, and meeting daily productivity targets.
Benefits:
- Collaborative output-driven program connecting businesses through technology.
- Opportunities to increase cross-sell and improve average revenue per user.
- Solid 360-degree feedback from peer teams.
Why Paytm?
Be a part of India's largest digital lending story with a company serving over 500 million registered users and 21 million merchants.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on your written communication and draft professional responses to customer queries.
- Understand how customer grievance handling and SLA/TAT management work in financial services.
- Highlight any prior experience with ticketing systems and regulatory bodies like Ombudsman on your resume.
What the Listing Does Not Mention
- No specific degree qualification is explicitly mandated.
- No exact salary figure or CTC package is mentioned.
- No last date to apply is provided in the listing.
How to Apply: Paytm
- Click on the official apply link to open the job posting on Lever.
- Review all the job details and requirements carefully.
- Submit your application along with your updated resume.
Apply now to join India's largest digital lending and financial services story.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate. See the eligibility section above for details.
Is prior experience required?
Yes, 1 to 3 years of relevant experience in email support, grievance handling, or complaint management is required.
Where is the job location?
The job is located in Noida, Uttar Pradesh.
What is the job type?
This is a full-time employment opportunity.
Stay safe: Paytm does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Paytm careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Paytm through the official process.
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