Join As Client Onboarding Specialist At Paytm | Apply Now

Join As Client Onboarding Specialist At Paytm | Apply Now

Job Overview:

Skills: Client Onboarding Product Demos Customer Success WhatsApp Marketing CRM SaaS Troubleshooting Stakeholder Management

Paytm is hiring a Client Onboarding Specialist in Noida

Paytm is looking for an onboarding and product specialist to join its CST business team in Noida. The role focuses on helping SMB clients set up, integrate, and smoothly adopt Paytm's business solutions and WhatsApp marketing tools. Professionals with at least one year of customer success or SaaS experience can apply online.

Who Can Apply?

• Candidates with 1+ years of experience in Customer Success, Client Onboarding, SaaS, Product Support, or Account Management.
• Professionals with knowledge of SaaS tools, CRM software, digital marketing, or WhatsApp Business solutions.
• Individuals with strong verbal and written English communication skills.
• Candidates ready to work in an on-roll role based in Noida.

About Paytm:

Paytm is one of India's leading digital payments and financial services companies. It provides consumers and merchants with payment services, payment devices, commerce solutions, and financial tools.

What You Will Do as Client Onboarding Specialist

• Lead Client Onboarding: Guide new business clients through a structured onboarding journey to ensure quick product activation and setup.
• Deliver Demos and Training: Conduct personalized product tours and demonstrations to help SMB clients use Paytm solutions effectively.
• Support Marketing Integrations: Assist clients with WhatsApp Marketing configurations, campaign setups, and platform troubleshooting.
• Cross-Functional Collaboration: Partner with Sales, Customer Support, and Product teams to resolve issues, track SLAs, and share customer feedback.
• Monitor Client Adoption: Track product usage, campaign performance, and onboarding metrics to identify adoption bottlenecks and drive improvements.

Skills Required:

Client Engagement. Delivering clear product demos, personalized walk-throughs, and building strong client relationships.

Platform & Tools. Familiarity with CRM platforms, SaaS applications, and WhatsApp-based marketing systems.

Operations & Tracking. Managing multiple client accounts simultaneously, resolving issues within SLAs, and analyzing campaign performance.

Preferred Qualifications:

• 1+ years of experience in Customer Success, Client Onboarding, SaaS, Product Support, or Account Management.
• Prior exposure to digital marketing, WhatsApp Business tools, CRM, or SaaS products.

How to Prepare

Our tips, based only on what the listing asks for:

• Brush up on WhatsApp Business API features and campaign management fundamentals.
• Practice walking someone through a software tool to demonstrate clear, step-by-step product presentation skills.
• Review standard customer success principles, ticket resolution workflows, and SLA tracking.

What the Listing Does Not Mention

• Specific educational degree requirements are not stated.
• Salary or compensation package is not mentioned.
• Last date to apply is not specified.
• Work model (office, hybrid, or remote) is not specified.

How to Apply: Paytm

1. Open the official Lever application link provided below.
2. Read through the job role overview and key responsibilities carefully.
3. Click the Apply button to access the application form.
4. Fill in your personal and professional details, upload your updated resume, and submit.

Apply through the official Paytm job link as soon as possible before the vacancy closes.

Important Links:

Frequently Asked Questions:

What qualification is required?

Required qualification: Not Specified. See the eligibility section above for details.

Can freshers apply for this position?

The post asks for at least 1 year of experience in customer success, client onboarding, or SaaS support.

Where is the office located?

The post is based in Noida, Uttar Pradesh.

Is this a contractual or full-time position?

The listing specifies the commitment as an on-roll position.

What is the primary product focus for this role?

The specialist will work on SMB client onboarding, product setup, and WhatsApp marketing platform integrations.

Stay safe: Paytm does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.

Source: the official Paytm careers listing for this role.

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Disclaimer: This job post is for information only. All applications and questions should go to Paytm through the official process.

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