Join As Associate Analyst At Wipro | Apply Now

Join As Associate Analyst At Wipro | Apply Now

Job Overview:

Skills: Retail Banking Technical Support Customer Service Troubleshooting Communication

Start your career with Wipro as an Associate Analyst in Pune!

Wipro Limited is hiring an Associate Analyst for its Pune location. This role focuses on providing effective technical support and resolving client queries according to defined SLAs.

Who Can Apply?

• Candidates interested in retail banking and technical support roles.
• Individuals comfortable working in Pune, Maharashtra.
• Applicants with mandatory skills in Retail Banking (BA).
• People ready to handle client calls and emails professionally.

About Wipro:

Wipro Limited is a leading global technology services and consulting company focused on building innovative solutions for complex digital transformation needs. With over 230,000 employees across 65 countries, Wipro delivers consulting, design, engineering, and operations capabilities.

What You Will Do as Associate Analyst

• Client Support & Transactions: Support processes by managing transactions as per quality standards and fielding incoming help requests via telephone and emails.
• Documentation & Tracking: Record, track, and document all queries, problem-solving steps, and resolutions in designated tracking software.
• Troubleshooting & SLA Compliance: Resolve client queries following standard processes, procedures, and SLAs defined in the contract.
• Escalation & Knowledge Management: Identify red flags and escalate serious issues to team leaders while maintaining internal knowledge bases and self-help documents.

Skills Required:

Domain Skills. Knowledge in Retail Banking (BA) is mandatory for managing client processes.

Support & Troubleshooting. Ability to diagnose client queries, provide step-by-step solutions, and maintain tracking records.

Communication. Effective oral and written communication skills to interact professionally with clients via phone and email.

Why Wipro?

Join Wipro to work with a leading global technology services company that fosters diversity, inclusion, and continuous professional growth.

How to Prepare

Our tips, based only on what the listing asks for:

• Brush up on Retail Banking (BA) concepts as it is a mandatory skill for this role.
• Familiarize yourself with standard customer service and technical support escalation processes.
• Practice active listening and clear communication for handling client queries over phone and email.
• Understand the importance of meeting SLAs and maintaining high quality and productivity standards.

What the Listing Does Not Mention

• No salary or compensation package is mentioned in the job description.
• No last date to apply is specified.
• No educational qualifications or prior experience requirements are explicitly stated.
• Work mode (office, remote, or hybrid) is not explicitly stated.

How to Apply: Wipro

1. Visit the official Wipro careers application page using the apply link provided.
2. Click on 'Apply Now' or use the LinkedIn option to start your application.
3. Fill in the required details and submit your application.

Reinvent your career and join a purpose-driven digital transformation partner at Wipro.

Important Links:

Frequently Asked Questions:

What qualification is required?

Required qualification: Not Stated. See the eligibility section above for details.

Where is the job location?

The job is located in Pune, Maharashtra.

What are the mandatory skills required?

The mandatory skill required is Retail Banking (BA).

What is the role title?

The role title is Associate Analyst.

How can I apply for this job?

You can apply online through the official Wipro careers portal link.

Stay safe: Wipro does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.

Source: the official Wipro careers listing for this role.

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Disclaimer: This job post is for information only. All applications and questions should go to Wipro through the official process.

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