Join As Associate – Bill Payments CST At Paytm | Apply Now
Job Overview:
| Company | Paytm |
|---|---|
| Job Role | Associate – Bill Payments CST |
| Work Location | Noida, Uttar Pradesh |
| Job Type | Full-Time |
| Experience | 1+ years |
| Qualification | Any Graduate |
| Salary | Not disclosed |
| Careers Page | paytm.com |
Skills: Customer Support Problem Solving Communication Multi-tasking Query Resolution
Paytm is hiring an Associate for its Bill Payments Customer Service Team in Noida.
Paytm is looking for an Associate to join its Bill Payments Customer Service Team in Noida. Candidates holding any graduate degree with at least 1 year of customer support experience can apply. The role focuses on resolving customer and merchant queries across call and chat channels.
Who Can Apply?
- Graduates in any discipline from a recognized university.
- Candidates with at least 1 year of prior experience in customer support.
- Individuals with strong multi-tasking and problem-solving abilities.
- Applicants able to handle customer and merchant interactions via voice calls and chat.
About Paytm:
Paytm is one of India's leading digital payments and financial services technology companies. It pioneered mobile QR payments in the country and builds technology solutions to support merchants and consumers.
What You Will Do as Associate – Bill Payments CST
- Customer & Merchant Support: Handle daily concerns and queries raised by customers and merchants through phone calls and chat.
- SLA Adherence: Ensure all assigned daily tasks and support tickets are closed within the established turnaround time.
- Brand Tone & Consistency: Ensure consistent use of brand voice, appropriate tone, and accurate terminology across communications.
- Campaign Management: Assist in overseeing day-to-day campaign management and implement timelines to meet targets.
Skills Required:
Customer Service. Skilled in handling customer and merchant tickets through call and chat within defined turnaround times.
Soft Skills. High level of self-motivation, strong problem-solving capabilities, and multi-tasking skills.
Basic Qualifications:
- Any Graduate.
- 1+ years experience in customer support.
Why Paytm?
Paytm offers an output-driven collaborative environment with peer feedback, growth opportunities, and the chance to work with a user base of hundreds of millions.
How to Prepare
Our tips, based only on what the listing asks for:
- Prepare practical examples from your past support experience demonstrating conflict resolution and handling difficult queries.
- Practice clear, professional verbal and written communication suitable for voice and chat support.
- Familiarize yourself with Paytm's bill payment ecosystem, basic transaction flows, and recharge services.
What the Listing Does Not Mention
- Salary package or compensation details are not disclosed.
- No application deadline is stated in the job post.
- Specific work arrangement (in-office, hybrid, or remote) is not mentioned beyond the Noida location.
How to Apply: Paytm
- Open the official Lever application page for this job opening.
- Enter your contact information and attach your updated resume.
- Provide links to your LinkedIn profile or other relevant portfolio links if available.
- Review your entered details and submit your application online.
Eligible candidates with customer support experience can submit their application through Paytm's Lever portal.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate. See the eligibility section above for details.
Can freshers apply for this role?
No, the job posting specifies a requirement of at least 1 year of experience in customer support.
Where is the job location?
The role is located in Noida, Uttar Pradesh.
What education is required?
The source accepts any graduate degree.
What communication modes are used for resolving queries?
Support is provided to customers and merchants through both phone calls and chat.
Stay safe: Paytm does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Paytm careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Paytm through the official process.
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