Join As Customer Support Associate At Paytm | Apply Now
Job Overview:
| Company | Paytm |
|---|---|
| Job Role | Customer Support Associate |
| Work Location | Mumbai, Maharashtra |
| Work Mode | Office |
| Job Type | Full-Time |
| Experience | 2-4 years |
| Qualification | Any Graduate |
| Salary | Not disclosed |
| Careers Page | paytm.com |
Skills: Customer Support Communication Problem Solving CRM Tools Multitasking AI Tools
Build your career in customer success with Paytm in Mumbai!
Paytm is hiring an experienced Customer Support Associate to handle inbound and outbound customer interactions. This is a full-time, on-roll role based in Mumbai.
Who Can Apply?
- Candidates with 2 to 4 years of experience in voice and non-voice customer service.
- People with excellent communication skills in English, both written and verbal.
- Applicants comfortable working in rotational shifts for 6 days a week.
- Individuals with strong problem-solving abilities and multi-tasking skills.
- Candidates who have hands-on experience with AI tools will be given preference.
About Paytm:
Paytm is one of India's leading digital financial services companies, providing payments, commerce, and cloud services to millions of consumers and merchants. Paytm Money, a subsidiary, focuses on wealth management and investment services.
What You Will Do as Customer Support Associate
- Customer Interaction: Handle inbound and outbound customer calls while responding to queries via email, chat, and other digital platforms.
- Query Resolution: Provide accurate information on products, services, and policies while troubleshooting issues and escalating when necessary.
- Documentation and Compliance: Maintain professionalism, document interactions, follow up as needed, and adhere to company policies and SLA targets.
- Internal Collaboration: Work together with internal teams to improve overall service quality and meet key performance indicators.
Skills Required:
Communication. Excellent written and verbal English skills to handle chats, emails, and calls.
Technical & Tools. Familiarity with CRM software and preferred hands-on experience with AI tools.
Operations. Ability to multitask across multiple communication channels and meet strict SLA targets.
How to Prepare
Our tips, based only on what the listing asks for:
- Brush up on your verbal and written English communication skills for customer interactions.
- Prepare examples of how you handled difficult customer complaints or technical issues.
- Familiarize yourself with standard CRM tools and customer service metrics like SLAs and KPIs.
What the Listing Does Not Mention
- No salary or compensation package is stated in the job listing.
- No last date to apply is provided.
- Specific details about rotational shift timings are not mentioned.
How to Apply: Paytm
- Click on the official apply link below to access the job portal.
- Review the full job description and requirements on the company's careers page.
- Submit your updated resume and complete the online application form.
Apply now if you have the required experience and want to grow with Paytm's customer service team.
Important Links:
| Events | Links |
|---|---|
| Apply Now | Click Here |
| Official Careers Page | Click Here |
Frequently Asked Questions:
What qualification is required?
Required qualification: Any Graduate. See the eligibility section above for details.
Can freshers apply for this role?
No, the listing requires 2 to 4 years of experience in voice and non-voice customer service.
Where is the job location?
The office is located in Mumbai, Maharashtra.
What is the work commitment?
This is an on-roll, full-time position requiring a 6-day work week with rotational shifts.
Is familiarity with CRM tools required?
Familiarity with CRM tools is an advantage, and experience with AI tools is preferred.
Stay safe: Paytm does not charge any fee to apply or to give an interview. If anyone asks you for money for a job, a referral or an offer letter, it is a scam.
Source: the official Paytm careers listing for this role.
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Disclaimer: This job post is for information only. All applications and questions should go to Paytm through the official process.
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